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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Use the default values.
C) Enter the value "Unlimited" in the chat and email fields.
D) Leave both the chat and email fields limit as blank.

2. How many rows can be returned by a tabular query?

A) 10000
B) 100
C) 100000
D) 1000
E) Unlimited

3. Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) SUM
B) DECODE
C) NVL
D) AVG
E) IF

4. Which six actions can have a null value?

A) Set Assigned
B) Set SLAs
C) Set Agent
D) Set Status
E) Set Fields
F) Set Category
G) Set Disposition
H) Set Mailbox
I) Set Product
J) Set Queue

5. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains an underscore.
B) The column name contains a punctuation.
C) The column name starts with a number.
D) The column name starts with a lowercase alphabet.
E) The column name contains a space.
F) Thecolumn name contains a dollar symbol.

Solutions: