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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. After the new process has been rolled out, the vice president of HR conducts an assessment of how well it has been implemented and embraced. He finds out that all branches are working together well with the exception of one region called region X.
Region X is managed by a senior regional manager who is known for being the cause of conflict and ongoing disagreements among the other regional managers. How should the VP of HR handle this?

A) Meet with regional managers to determine the underlying issues for the disagreements, andencourage communication to find solutions.
B) Take performance management steps to correct the regional manager,s behavior.
C) Advise the CEO to restate clear expectations of how branches and regions are to collaboratewith each other.
D) Reintroduce the change initiative to region X, and work alongside the regional manager toroll out the new process.

2. What is one provision of the Affordable Care Act (ACA) regarding preventive care?

A) The out-of -pocket cost for preventive care shall be capped at a percentage of the federal poverty level.
B) Characterize all women,s health treatments as preventive.
C) Preventive care shall be covered at 100% and is not subject to co-pays, deductibles, or coinsurance.
D) Insured members shall receive $1 million in coverage for preventive care.

3. An HR business partner (HRBP) in a large organization has recently been dealing with various issues with the chief human resource officer (CHRO). The HRBP reports to the CHRO. The CHRO does not consistently and clearly communicate information regarding business and strategic issues to the HRBP. The lack of communication has been presenting problems, as the HRBP's internal clients look to the HRBP for information and guidance on all HR topics and initiatives. As a result, the HRBP is often uninformed and unable to assist the clients. The lack of communication and transparency by the CHRO has been negatively impacting the HRBP and the HRBP's clients. The HRBP spends a lot of time trying to get information and often is unprepared to address client issues. In some cases, clients have received HR-related information ahead of the HRBP. Unfortunately, the CHRO has operated in this manner for years, with HR employees often feeling isolated from information and not feeling like they are part of a coherent unit. Despite this, the CHRO has expressed to the HRBP a belief that they have a very effective working relationship with one another.
The HRBP wants to provide suggestions to the organization's executives about how to improve communication within the company, but the CHRO does not include the HRBP in strategic discussions that the CHRO has with other executives. What should the HRBP do?

A) Meet with other executives informally to share the HRBP's suggestion.
B) Schedule a meeting with the CHRO to explain the HRBP's suggestions.
C) Email the CHRO asking if the HRBP may attend the next strategic discussion meeting.
D) Write an email to the CHRO explaining the suggestions of the HRBP.

4. While working on this project together, what could be a potential conflict between Peter and Jason?

A) Conflicting styles
B) Competing priorities
C) Conflicting perceptions
D) Conflicting roles

5. The headquarters of the car manufacturer is located in the United States, whereas the manufacturing units are spread across different countries. A manager with a successful career at headquarters receives a promotion to vice president and will run the company's motor vehicle assembly plant in Indi a. He is popular amongst his direct reports for being engaging and for sharing both responsibilities and recognition with them. What challenges is he likely to face in his new position?

A) His new direct reports might not appreciate him distributing important tasks within theteam.
B) His new employees are likely to challenge his authority.
C) He might experience difficulties creating harmony within the new team he is leading.
D) He might have to adjust project deadlines because employees tend to be late.

Solutions: