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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:

A) Copy Shifts to Days
B) Counts as Work Time
C) Daily Paid Time
D) Start Time is Relative to Shift Start

2. In Genesys Cloud, what is the first step to approve a time-off request?
Response:

A) Synchronize with adherence settings
B) Adjust agent availability
C) Access the time-off requests page
D) Add a forecast modification

3. Which activity code type is typically used for non-customer-facing tasks?
Response:

A) Non-Productive
B) Adherence-Based
C) Productive
D) Call Handling

4. Which two features are provided in the historical adherence view?
(Choose two)
Response:

A) Tracking adherence over a specific period
B) Identifying trends in agent availability
C) Real-time agent tracking
D) Configuring future adherence targets

5. How can an administrator deny a time-off request in Genesys Cloud?
Response:

A) Within the Time-Off Requests Page
B) Through the Activity Code Editor
C) By altering the Schedule Forecast
D) Using the Real-Time Adherence Monitor

Solutions: