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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, confirm Record Set = Assigned to Me.
B) Click the Show Advanced Search icon.
C) In Advanced Search, Add Channel Type = Web.
D) In Advanced Search, select Action > Update.
E) In Advanced Search, save and select the "Set as Default" box.
F) Change the section identified with Status = New

2. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D) DCS is a visual development tool for creating applications in VBCS.

3. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You must retrieve large volumes of data through a REST API endpoint.
B) You can download large volumes of SR data from the Analytics interface.
C) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
D) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

4. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Status = "Active".
B) Complete Category Name.
C) Select Create Category > Create Child Category.
D) Select Service Catalog in Functional Areas.
E) Check the Active flag.
F) Select Create Category > Create Top-Level Category.
G) Select the task Manage Service Request Categories.

5. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Status, Problem Description
B) Title, Category, Severity
C) Title, Status
D) Title
E) Title, Category, Severity, Status

Solutions: