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CIPS L3M4 PDF Questions - Exceptional Practice To Team Dynamics and Change
CIPS L3M4 Exam Syllabus Topics:
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NEW QUESTION # 25
The Mendelow matrix deals with:
- A. Power and interest of stakeholders
- B. Products and markets (new or established)
- C. Market share and market growth
- D. Level of profit and market risk
Answer: A
Explanation:
The matrix helps assess how different stakeholders should be managed, dependent on the extent of their power and interest.
The reference to products and markets is about Ansoff's work; market share and market growth is a reference to work by the Boston Consulting Group.
NEW QUESTION # 26
A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.
- A. Quality circle
- B. Quality control group
- C. Trade union
- D. Quality initiative
Answer: A
Explanation:
Quality circle.
Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at 'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.
A team at the working level, solving problems.
NEW QUESTION # 27
The Grain Building Limited company contracts with many smaller suppliers on projects where agents can create uncertain working conditions, including changes to the scope of work, start times and late changes. The work is often affected by the weather, shortages of parts, or client indecision. To mitigate this, Grain Building Limited contracts with known and reliable suppliers on the basis of the cost-plus pricing model.
Which is the correct meaning of the term "cost-plus"?
- A. Costs plus overheads, profits, and taxes
- B. Costs plus taxes and profit
- C. Costs plus delivery and profit
- D. Costs plus agreed profit
Answer: D
NEW QUESTION # 28
R Meredith Belbin made a distinction in his work between 'solo leaders', who were kind-of historic leaders; and 'team leaders' who are seen as being leaders for modern times, or are 'of the future'.
From the list shown, select the one answer which represents the team leader, rather than the solo leader.
- A. Plays an unlimited role in team activities
- B. Seeks conformity: expects all team members to be similar and act and think the same way.
- C. Encourages diversity, and lets team members be themselves
- D. Sets objectives and separate tasks for individual team members
Answer: C
Explanation:
The correct answer is: 'Encourages diversity, and lets team members be themselves' All of the other behaviours shown are 'solo leadership' behaviours, and are much more directive or even
'interfering'. In Belbin's view, clearly, people should aspire to be 'team leaders' rather than 'solo leaders'.
It might be that some of the famous leaders historically such as Winston Churchill, Alex Ferguson, John F Kennedy, Laurens van der Post, Eva Peron, were 'solo leaders'. ?
NEW QUESTION # 29
'I have my doubts about that'.
- A. A realist
- B. 'I'm not so sure'.
- C. A cynic
- D. A skeptic
- E. A fellow traveller
Answer: D
Explanation:
The answer is someone who is skeptical - they're not completely cynical, but they're not too sure.
Also spelt: 'sceptic'.
NEW QUESTION # 30
Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?
- A. Plops
- B. Wanderlust
- C. Feuding
- D. Jousting
Answer: A,B,C
Explanation:
The three terms which Scholtes actually used are feuding, plops and wanderlust. Jousting is entirely made-up for this test.
Feuds are arguments based on personality or background.
Plops are ideas expressed by a team member, and ignored by everyone else. They just plop and are ignored.
Wanderlust is when the team or elements of it go off at a tangent, discussing irrelevant issues.
NEW QUESTION # 31
In the Kubler-Ross Change Cycle, two of the elements can be combined to form one, which is called 'acceptance'.
Which two elements combine into this notion of 'acceptance'?
- A. Experimentation
- B. Depression
- C. Decision
- D. Denial
Answer: A,C
Explanation:
'Experimentation' (experimenting with the change) and 'Decision' (essentially deciding to accept the change) together form 'acceptance'.
NEW QUESTION # 32
Workers are naturally lazy. They lack ambition. They must be controlled.
- A. Theory X
- B. Theory Y
Answer: A
Explanation:
Theory X.
One needs to simply memorise which is which.
A worker dislikX being at work.
(I try)
NEW QUESTION # 33
A catering supplier agrees to provide a meal to a school for $1.15 per unit for two years. What type of commercial agreement is this?
- A. Incentive pricing
- B. Cost plus pricing
- C. Performance pricing
- D. Fixed pricing
Answer: D
NEW QUESTION # 34
Spot the one which is one of the seven wastes.
- A. Refectories
- B. Defects
- C. Rejects
- D. Defectives
Answer: B
NEW QUESTION # 35
Goals should be either / or (choose two):
- A. SMARTA
- B. SMARTLY
- C. SMARTIES
- D. SMART
Answer: A,D
Explanation:
Specific, measurable, achievable, realistic, time-bound, and possibly actionable or accountable.
'Smartly' is an adverb which is not relevant, and for those who don't know, 'Smarties' are a branded chocolate sweet.
NEW QUESTION # 36
It is said that society is undergoing the 'fourth industrial revolution'. Which description most close-ly defines this idea?
- A. The development of equalities thinking, respect for others, reduced working hours, working from home, discussion of a universal basic income
- B. The use of outsourcing, low-cost labour, offshoring and modern slavery
- C. The bringing together of various technologies, such as artificial intelligence, efficient en-ergy storage, 3D printing, quantum computing, etc
- D. The use of electric power to create mass production
Answer: C
Explanation:
The bringing together of various technologies, such as artificial intelligence, efficient energy storage, 3D printing, quantum computing, etc.
The correct answer shown defines nicely the characteristics of the radical changes being brought about during the fourth industrial revolution.
The other answers may, to a greater or lesser extent, be changes in modern society, but they do not represent Industry 4.0
NEW QUESTION # 37
A buyer is using a framework agreement to purchase office furniture. The buyer invites the four suppliers listed on the framework to quote for the furniture; the winning bid is the lowest price. What would best describe this approach?
- A. Mini competition
- B. Competitive tender
- C. Quotation exercise
- D. Direct call-off
Answer: A
NEW QUESTION # 38
Which of the following describes a tender process run under a framework agreement where the tender only includes price and limited aspects of quality?
- A. Complex one-off purchase
- B. Simple one-off purchase
- C. Mini-competition
- D. Leasing agreement
Answer: C
NEW QUESTION # 39
A buyer is in the process of supporting colleagues internally in the drafting of a specification for a new product. They have limited personal knowledge of the product and of the market. They are at the very early stages of drafting the specification and are seeking to increase their knowledge, whilst at the same time, keeping their likely future needs a commercial secret at this stage. Which of the following would be the best method of achieving this?
- A. Advertising on a relevant online forum
- B. General networking at relevant trade events
- C. Issue a formal request for information
- D. Interview staff from finance
Answer: C
NEW QUESTION # 40
Which two of the following are not personality traits?
- A. Never been in trouble with the police
- B. Determination
- C. Ability to use Microsoft Excel
- D. Conscientiousness
Answer: A,C
Explanation:
Conscientiousness and determination are clearly aspects of personality related to the individual.
Never having been in trouble with the police may be linked to a personality type, but it cannot be described as a personality trait.
All four options may be regarded as desirable by many potential employers.
NEW QUESTION # 41
Thinking about PEST, etc: under which heading would exchange rates and inflation fit?
- A. Social
- B. Economic
- C. Political
- D. Technological
Answer: B
Explanation:
Economic.
Although there may be some political input which may have an effect on exchange rates and infla-tion, the primary heading is obviously 'economic'.
NEW QUESTION # 42
Management studies and experiments over several decades have found that increased participation of workers in decision-making about changes tends to lead to (choose one):
- A. Never-ending debates / time-wasting / indecision
- B. Overcoming of resistance to change / increased co-operation and productivity
- C. Industrial stoppages / strikes / sabotage
- D. Longer holidays / higher pay / more sunshine
Answer: B
Explanation:
Consultation and involvement have been shown to enhance the likelihood of co-operation with pro-posed changes, thus participation and consultation is one often effective method of overcoming re-sistance to change.
NEW QUESTION # 43
'XXX theories of leadership are now largely discredited as a means of identifying team leaders'.
This quotation comes from the Profex Publishing textbook for this subject. Which word has XXX replaced?
- A. Tait
- B. Tray
- C. Tres
- D. Trait
Answer: D
Explanation:
Trait.
The trait theory of leadership is the idea that successful leaders have particular personal traits (char-acteristics) which have enabled them to become effective leaders. 'A born leader', etc. Winston Churchill, V I Lenin, Laurens van der Post, and such like.
The view now is that leadership is more likely to be taught or trained, resulting in effective leaders.
NEW QUESTION # 44
Fear of the unknown, peer pressure, organisational politics are examples of reasons why people might:
- A. Take up procurement as a career
- B. Resist promotion
- C. Invest in a corporation
- D. Resist change
Answer: D
Explanation:
The mood of the question is that something is to be resisted rather than encouraged - the other three options - investment, procurement and promotion are often seen as positives, not negatives.
The answer is 'resist change' - many humans find change very challenging, especially as there seems to be so much of it around.
NEW QUESTION # 45
Within the overall philosophy of just-in-time production, a signalling system to indicate when the next stage of the production process needs output from the previous stage, is called:
- A. Kaizen
- B. Lankan
- C. Heijunka
- D. Kanban
Answer: D
Explanation:
A kanban system pulls product through the production process from the previous stage.
Kaizen means continuous improvement; heijunka is related to production scheduling and levelling; Lankan is a place in Sri Lanka, and elsewhere - it is unrelated to this course.
Kaizen, kanban and heijunka can be related to the notion of the implementation of change and im-provement.
NEW QUESTION # 46
Fabrizio created a contract for his supplier which included various contract terms. One term that Fabrizio included stated that "as agreed the price of each pencil is $1.00." Which of the following options describes this term?
- A. An incoterm
- B. A variable term
- C. An express term
- D. An implied term
Answer: C
NEW QUESTION # 47
A small group of workers, under the leadership of a supervisor, seeking to make constructive practi-cal small changes to bring about operational improvement in the workplace.
- A. Quality circle
- B. Quality control group
- C. Trade union
- D. Quality initiative
Answer: A
Explanation:
Quality circle.
Although it might be part of a quality initiative, the description describes a quality circle - a concept which has been credited with making significant improvements in some organisations, including, in some instances, creating cost savings. It is an important part of the idea of quality circles, that it is the actual workers, those at
'the coal face' (to use a somewhat outdated expression, perhaps) who lead and have the discussions. The belief, quite correct in my opinion, is the workers actually know what is going on, what is being done sensibly or otherwise, and therefore in operational terms, they need to be listened to.
A team at the working level, solving problems.
NEW QUESTION # 48
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