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Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
B) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
D) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService

2. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be taken without entering the backup password.
B) UCA Store backup is immediately for the Avaya Oceana solution.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup can be run immediately and it does not support backup scheduling.

3. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - "VoIP" call
B) VO - Web Voice
C) VO - Video
D) VO - 'PSTN' Voice

4. From where can you change the log-level for Avaya Oceana snap-in components?

A) Breeze Node CLI
B) Avaya Control Manager
C) System Manager
D) Omni channel Data store

5. To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\Backup.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe

Solutions: