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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per system
B) CTI adapter is required to receive call signalling and meta data from the
C) CTI adapter is not necessary for Integration Service
D) There is just one CTI adapter per data source

2. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Dialer
B) Quality
C) CMS
D) Phone

3. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Recorder
B) Customer Environment.
C) Archive
D) Storage
E) RIS (Recorder Integration Service).

4. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a Member Group
B) Set up recording Environtment
C) Create Phones and Extensions
D) Create a phone Data Source

5. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Install WFO software and any required hotfixes
B) Set up the server, Including VM settings, NICs and disks
C) Verify the server using the SR validation
D) Configure the recorder server roles

Solutions: