EXIN ITIL Foundation : ITIL-F exam dump

  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Jun 02, 2026
  • Q&As: 325 Questions and Answers

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EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To design and develop capabilities for service management
C) To provide good-quality knowledge and information about services
D) To plan the resources required to manage a release


2. Which of the following is the best definition of IT service management?

A) An internal service provider that is embedded within a business unit
B) The implementation and management of quality IT services that meet business needs
C) Technical implementation of supporting IT infrastructure components
D) A complete set of all the documentation required to deliver world class services to customers


3. Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A) Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B) Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
C) What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
D) Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?


4. What BEST describes the customers and users of an IT service provider?

A) Customers design IT services; users test IT services
B) Customers buy IT services; users use IT services
C) Customers sell IT services; users improve IT services
D) Customers agree the service levels; users buy IT services


5. When can a known error record be raised?
1 . At any time it would be useful to do so
2 . After a workaround has been found

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: B
Question # 5
Answer: D

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