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Nortel NCSS-Contact Center Multimedia Ris.6.0 : 920-166 exam dump
- Exam Code: 920-166
- Exam Name: NCSS-Contact Center Multimedia Ris.6.0
- Updated: Aug 20, 2026
- Q&As: 62 Questions and Answers
About Nortel NCSS-Contact Center Multimedia Ris.6.0 : 920-166 exam dump
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Nortel 920-166 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Configuration of email, web chat, and fax channels - Database setup and integration - Server installation procedures |
| Topic 2: Troubleshooting and Support | 25% | - Performance monitoring and optimization - Log analysis and error resolution - Diagnosing multimedia channel issues |
| Topic 3: Contact Center Multimedia Architecture | 25% | - Multimedia server infrastructure - Integration with Contact Center Manager - System components and interactions |
| Topic 4: Administration and Maintenance | 25% | - Workflow and routing rules configuration - Backup, restore, and system updates - User and agent management |
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