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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. what can a DataRaptor Extract do?

A) Extract data from a spreadsheet
B) Create data in multiple related objects
C) Load data from external sources
D) Retrieve data from multiple related objects

2. A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'

A) Edit Block, DataRaptor Post Action, and Messaging Action
B) Radio Group, DataRaptor Post Action, and Email Action
C) Radio Group, Remote Action, and Messaging Action
D) Multi-Select, Remote Action, and Email Action

3. A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

A) The first state with the highest priority closest to the top of the canvas
B) The first state with a true condition closest to the top of the canvas
C) The state closest to the top of the canvas
D) The state with a true condition that has the highest priority

4. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

A) Allows conditional views with the Toggle element on each child card
B) Allows multiple data sources to be used
C) Enables easier global styling changes
D) Enables the FlexCard to be used on a community page

5. A Salesforce OmniStudio Consultant is creating an OmniScript for a client's customer service process. The consultant wants to enhance the performance and usability of the OmniScript. What is one best practice the consultant can follow to achieve this?

A) Use the Classic OmniScript Designer.
B) Use the Salesforce Lightning App Builder.
C) Use custom Lightning Web Components with LWC OmniScripts.
D) Use Angular OmniScripts.

Solutions: